Quality Control Commitment

Total Quality Management is an area that we always strive to increase our level of service. At SMS we are customer focused and service driven. We strongly believe that a janitorial firm is only as good as its management and supervision. Providing good service is our competitive edge. In order to meet this challenge, we have listed some guidelines below that will help us succeed.

• SMS will provide properly trained personnel, equipment and materials to perform the general cleaning requirements specified in the contract.
• SMS will not allow an employee to enter a facility without prior notification. We will provide the owner or agent with a list of employees assigned to clean the building upon request.
• SMS will do weekly inspections of detailed cleaning functions, and monthly inspections of the entire building. A copy of the inspection will be sent to the owner or agent.
• SMS will maintain all electrical equipment used in the cleaning routine, to insure safety at all times. Any equipment that is not in working order will be repaired or replaced.
• The janitor’s closet will be kept clean and orderly at all times.
• All equipment will be wiped down and vacuum cords will be wrapped. All paper products, cleaning agents, and trash liners will be inventoried monthly to maintain proper inventory levels without stock piling.
• SMS will provide employees with safety equipment when working with Bio Hazardous material.
• No employees will enter any electrical service areas.
• SMS personnel will not use any office equipment, or personal effects of the tenants or employees in the building. No one will tamper with any cooling or heating instruments or thermostats.
• SMS will provide employees with training and testing of the knowledge required to perform the job efficiently, and with high standards. The supervisor will be made aware of all alarm systems and follow security procedures.
• SMS will have communication policies set up with the focal point of the facility and the owner or agent.
• Employees will enter and work in the building at the time to be determined by the customer.
• Employees will not move anything from the tenants or employees desk when dusting.
• SMS will not allow any personnel to lounge in the building when they should be working.
• The Supervisor of the cleaning crew will be responsible to call in when they arrive at the building, and just before they leave. This procedure is practiced for security reasons.